| Issue ID | 1266374 |
| Internal NHTSA # | 10839951 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2014 |
| File date | 02/03/16 |
| Component | WHEELS |
| Product type code | VEHICLE |
| Description of the problem | We purchased a 2014 pre owned certified toyota sienna with 24k miles on december 2014. We were told that the tires were inspected and all had a 6/32" thread depth. We took the van for service a year and two months later to the same toyota dealer, after driving it for 8k miles. They told us that are tires were worn out and we need tires asap. Three tires are 3/32" and only one is 6/32". I asked how can this happen if we only drove it 8k miles and he didn't answer. My kids and i at this time are in danger because the tires can pop at any time. We contacted toyota and filed a complaint. We received a call from the manager at the dealer and said she could not do anything about the situation. We tried to ask her why are three tire worn out but one is still 6/32" and the manager ignored the question, saying that they gave us 6/32" thread depth tires. At this time i do not know what to do. How can the car have 32k miles and needs tire replacement. I don't believe that 8k miles brought 6/32" to 3/32" on only three tires. I want to know if it is the tire that is defective or the van itself. Please help us figure this situation out. |
| Vehicle Mileage at Failure | 32888 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ARCADIA, CA |
| VIN pattern | 5TDKK3DC2ESXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |