| Issue ID | 1516909 |
| Internal NHTSA # | 11154096 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2014 |
| File date | 01/06/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Started having issues with left & right sliding doors not closing on 2014 toyota sienna roughly 18 months after purchase. Later received a recall notice for the instrument panel junction block and new wire harnesses as well as warranty enhancements for sliding door front and rear lock assemblies. Brought in to white river toyota in white river junction, vt for repair and was told that all that could be done was the recall item as they could not duplicate the sliding door issue not closing. Have continued to have this problem and have had to close doors manually. Brought in again to have repaired approximately a year later and was led to believe the warranty enhancement repairs would be done only to be told that they needed to order the parts and that the technician recommended the replacement of both sliding door hinges at a cost of $758. The extracare warranty that i had purchased when i bought the vehicle will not cover the hinges as these were not covered when the warranty was purchased. This vehicle is a 2014 and i started having these issues within two years of purchase. Why isn't toyota stepping up to the plate and fixing these issues? These problems are well documented and toyota supposedly prides themselves on customer satisfaction. Are they waiting until these doors can't be closed at all and/or fall off before they will be forced to fix? I will never purchase another toyota or recommend a toyota for the simple fact that customer satisfaction and safety does not appear to be their #1 priority. |
| Vehicle Mileage at Failure | 18000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ENFIELD, NH |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| DoT tire identifier | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
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