| Issue ID | 1168323 |
| Internal NHTSA # | 10700585 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2014 |
| File date | 19/03/15 |
| Component | STRUCTURE |
| Product type code | VEHICLE |
| Description of the problem | This complaint is in reference to nhtsa campaign id 08v244000. The power rear liftgate struts on my 2004 toyota sienna will no longer support the gate, and it has closed on someone standing underneath it several times. I went to a toyota dealer to repair the problem, and the dealer quoted a very high repair price (approximately $500), and did not mention that there was a service campaign for this issue. I contacted toyota on march 19, 2015 using the toll free number listed in the service campaign listed on the nhtsa campaign id number. Toyota informed me that this was not a recall situation, but a voluntary toyota service campaign, and that the period for the free repair ended in 2010. There is no end date for the service campaign listed in the nhtsa campaign notes. No resolution was provided by toyota, other than to go to the dealer to have the liftgate struts replaced, and that i would have to pay for the repair myself. |
| Vehicle Mileage at Failure | 119000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NORTH POTOMAC, MD |
| VIN pattern | 5TDBA22C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |