| Issue ID | 1380664 |
| Internal NHTSA # | 10991818 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2014 |
| File date | 24/11/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | While driving in my 2014 toyota sienna, door slide open on my 11 year old son at the time . He has since turned 12. My daughter frantically grabbed her brother (whom was buckled) thank god. Until i was able to pull over to safety. I broke down into tears knowing my husband and i paid $43,298. 43 to provide a safe" home away from home " for my family of 6. Was completely unaware of airbag recall until april, have asked toyota to do the right thing. Salesman offered $20,000. 00 in excellent condition but with open recall. Was told by service manager it was "illegal" for us to sell our car. Have tried numerous times to work out resolution with toyota. Offered to buy 3 separate vehicles from them 1. 2017 toyota sienna se premium 2. 2017 toyota 4runner and lastly 2017 toyota highlander limited premium. Keep getting tossed around by several different people. I am currently in a 5 passenger 4runner for a family of 6. I cannot drive due to not enough room and it has bugs in it. New car sales manager is aware of that as of yesterday may 25,2017 offered no kind of swap of vehicle. I have been advised by autotrader , credit union, and even other toyota dealerships to hire a lawyer. I do not want to do that. I simply want the right thing to be done, whether that be payoff my existing payoff of what i consider a death trap of diligently try and put forth best effort to put my family into a safe toyota vehicle, without charging us an arm and a leg. |
| Vehicle Mileage at Failure | 45850 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WOODSTOCK, AL |
| VIN pattern | 5TDYK3DC1ESXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 38 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |