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2013 Toyota SIENNA Unknown Or Other Problems, Complaints and Defects

Issue ID	1439737
Internal NHTSA #	11062824
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	SIENNA
Model Year	2013
File date	07/01/18
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	We experienced a very cold arctic blase in early january 2018. The van was in our garage. When i tried to oped the left hand rear sliding door, it would not open. After a second attempt, it did open but then reversed. Eventually, it would not close and latch, so we did not drive it that day. I had to slam it shut in order for the interior lights to so out so not to run down the battery. I did drive it a few days later, and the door came open when i made a right hand turn. When i would stop, it shut, but did not latch. I set up an appointment with the dealer i bought the vehicle from after explaining the problem and they said they would order the parts for the recall repair. Later that day, dealer said there was also a problem with the closing motor and that was not covered by the recall repair. It only covered the wiring harness and junction box. I got a ride from work to the dealer and they offered me a loaner while they did more evaluations of the problem. Later the next day, i was told the repairs would cost $1300 and would not be covered under the recall. I felt that the failure of the cables and the fuse being overloaded probably contributed to the motor failing. I then told them just to disable the power function and we would just open and close manually because i could not afford that repair at this time. Later that day. The service adviser left me a voice mail that they could not make the repair nor repair the latch and the vehicle was ready for me to pick up. I call back on saturday morning to speak to service manager, but he was off. I called back on monday, but had to leave a voice message. I am very concerned that even if i could afford the repair this time, it will probably happen to the other door at some point as well. There seems to be quite a history of this problem going back several years and it's more of a design issue.
Vehicle Mileage at Failure	106000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	GREENSBORO, NC
VIN pattern	5TDKK3DC1DSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3VV2B7AXXKM067329 WAUZZZ8T6BA018710 KMHDG41DBEU996450 5YJSA1E20HF227286 YB45040935L017375 5NPDH4AE7CH138900 WVWZZZ1GZKW623626 JTMY53FV60D043338 THMCL75203C218218 ZAR93700005239731 KL1JM6CE5CB122615 JMZGG14F671664355

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2013 Toyota SIENNA Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2013 Toyota SIENNA Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?