Issue ID | 1420690 |
Internal NHTSA # | 11042742 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | SIENNA |
Model Year | 2013 |
File date | 02/11/17 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I received a letter stating that there was a recall on my cars sliding door mechanism. Recall number 16v-858. I called handy toyota in st. Albans vt to have the recall remedied. I was told the parts would be ordered and they should arrive in about 4 days and i would receive a phone call when the parts arrived. One week later i still had not received a phone call, i called the service department and was told the parts were not in yet in and they would call toyota dealer to see where the parts were. I was told i would be called the following monday. Another week had passed and no phone call. I called handy toyota today 11-2-2017 and spoke to jamie in the parts department. He told me i was not in there system, only for a car i had purchased there 9 years ago. He informed me that the part had never been ordered. In order to get the part needed he would need my vin number to get the correct parts. The people i had previously spoken with never asked me for a vin number and both people had assured me the parts had been ordered. Jamie has assured me that he has ordered the parts and they should arrive in about 4 days. The service i received was non existent. It seems that the first 2 people i spoke with were either very poorly trained or simply untruthful. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | EAST FAIRFIELD, VT |
VIN pattern | 5TDJK3DC4DSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 12/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |