Issue ID | 1115925 |
Internal NHTSA # | 10640049 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | SIENNA |
Model Year | 2013 |
File date | 21/03/14 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | For the past 6 months, our vehicle, a 2013 toyota sienna that we purchased new, has emitted a very foul odor from the air conditioning system. From all the information i have, this appears to be from mold growth. I am worried that aside from being extremely unpleasant, it is a safety concern. After numerous trips to two different toyota dealers for service, an inspection by a southeast toyota representative, and following all the guidelines found in the technical service bulletin, we have not had any improvement. The odor is sporadic but persistent, usually occurring several times a week. As i've explained to toyota, there are three distinct "smells" (vinegar, wet dog, and one just very, very bad). We filed a formal complaint with toyota last spring, wrote letters to many toyota representatives, met with the general manager at the dealer where we purchased it, and have been in phone contact the past three weeks with a representative from the office of [xxx] , ceo and president of toyota north america. Toyota maintains this is an environmental issue and not a mechanical one, therefore they won't fix it. I have other vehicles in the same environment without this problem. Being that this van was purchased new, my first new vehicle ever, makes it even more upsetting. While one dealership said a recall is possible, unless this is deemed a safety concern, i do not see toyota addressing this issue. Please help. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 24000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HUNTSVILLE, AL |
VIN pattern | 5TDKK3DC6DSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 01/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | FWD |
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DoT tire identifier | |
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Location of tire code | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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