| Issue ID | 1433436 |
| Internal NHTSA # | 11055496 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2013 |
| File date | 13/06/17 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | I have had a sliding door failure, exactly as described in notification zh4 and zh5, and safety recall 16v-858. The rear sliding door would not fully close, or would not latch, and would often re-open automatically. The door exhibited a grinding noise and would often not latch. This on a vehicle just over 3 years old with 48,880 miles on it, always garaged and never in an accident. When i the vehicle in to the dealer on june 13th, 2017, the dealer repaired the problem by replacing the upper door hinge which apparently had failed. I was charged $323. 46 and was told it was not covered under my warranty. After the recall was announced, i contacted toyota and requested reimbursement, which was denied as they said the condition my vehicle exhibited was not covered by the recall. I don't understand why this serious safety defect on a current vehicle is not covered by toyota when the symptom mirrors that described in the current recall. |
| Vehicle Mileage at Failure | 48000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SKILLMAN, NJ |
| VIN pattern | 5TDDK3DC2DSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |