Issue ID | 1433436 |
Internal NHTSA # | 11055496 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | SIENNA |
Model Year | 2013 |
File date | 13/06/17 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | I have had a sliding door failure, exactly as described in notification zh4 and zh5, and safety recall 16v-858. The rear sliding door would not fully close, or would not latch, and would often re-open automatically. The door exhibited a grinding noise and would often not latch. This on a vehicle just over 3 years old with 48,880 miles on it, always garaged and never in an accident. When i the vehicle in to the dealer on june 13th, 2017, the dealer repaired the problem by replacing the upper door hinge which apparently had failed. I was charged $323. 46 and was told it was not covered under my warranty. After the recall was announced, i contacted toyota and requested reimbursement, which was denied as they said the condition my vehicle exhibited was not covered by the recall. I don't understand why this serious safety defect on a current vehicle is not covered by toyota when the symptom mirrors that described in the current recall. |
Vehicle Mileage at Failure | 48000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SKILLMAN, NJ |
VIN pattern | 5TDDK3DC2DSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 12/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |