| Issue ID | 1427264 |
| Internal NHTSA # | 11048309 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2012 |
| File date | 24/11/17 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | A few weeks ago i received a remedy notice safety recall # 16v-858. And went online to schedule an appointment for nov 27 2017. Sara called from toyota and said she can only schedule at the earliest appointment is jan 16 2019. Per safercar. Gov site "if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the nhtsa vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with nhtsa. So iam filing an online complaint with nhtsa. Toyota said they have to fix lots of cars so that is why the earliest appointments is 2019. Why does it take over a year to fix a recall issue , an issue which can harm or kill my passengers(kids). Toyota has all the parts but cannot fix it asap. They even said to check other dealers for earlier appointment. If they cannot fix it asap why does other dealers who also sell lots of toyota vehicles will be any faster. So my complaints is does it take one death or 100 or 1000 death for them to expedite the recall fix. "timely manner" per safercar. Gov does that mean over a year to fix a recall. If a recall was send to you that can fix the issue and protect your family and they told you they cannot fix the issue for at least another 416 days, would you think that is a "timely manner" if your family's lives mean anything to you then you and any reasonable person would not think 416 days is a "timely manner" will this complaint be heard and resolved or will the big corporations pretty much run the government as usual. Can you help at all? |
| Vehicle Mileage at Failure | 0 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CICERO, NY |
| VIN pattern | 5TDKK3DC4CSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |