| Issue ID | 1410242 |
| Internal NHTSA # | 11029975 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2012 |
| File date | 08/01/13 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | 2013 toyota sienna minivan the power doors no longer close and open properly, they essentially stick, and we have to manually get out, and slam it shut with great force. The car door opened once while i was driving. My child on that side was wearing a seatbelt, i pulled over, and had to get out to shut the door with great force. For a long period, toyota didn't have a fix for this problem. I have been calling the dealership regularly to see if the "fix" had arrived. Finally, in august i was told that it had, and that the soonest they could fix my car was december 27!!! I have told them that i paid for a feature, to have power doors which both worked and didn't pose a safety liability. I have asked for either a loaner car, or compensation. Their response has been that they apologize for the inconvenience, but that they are not willing to give me another car, or compensate me. I have four children, one of whom is special needs. In order to ensure safety, i have had to disable the power feature. I bought the car with the power feature because it's something that we rely on. I feel that i spent money on something that is defective, and a safety liability, and we are being penalized, as opposed to the company assuring our safety and satisfaction. |
| Vehicle Mileage at Failure | 100 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NEEDHAM, MA |
| VIN pattern | 5TDDK3DC5CSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |