| Issue ID | 1031158 |
| Internal NHTSA # | 10558255 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 02/01/14 |
| Component | WHEELS |
| Product type code | VEHICLE |
| Description of the problem | Tms-ntc-13142 i have a 2011 toyota sienna se with 19" rims and tires which failed to meet the nhtsa test for tire loading and as a result toyota sent out a recall notice to replace the tires with extra load tires. However, they are not honoring their requirement because they are requiring the tow hitch be a oem product which does not exist. They sold these vans with a tow package but not with a tow hitch. Toyota does not sell oem tow hitches interestingly enough. As a result, customers have had to purchase a after market tow hitch. Now that the weight of the vehicle exceeds the tire ratings and they are required to replace the wheels, toyota is requiring their dealerships to only replace wheels if the van is equipped with an oem tow hitch which again does not exist. In other words, toyota is not honoring their commitment to safety. I have contacted toyota 4 times and their dealerships 4 times with no avail. I am concerned about my family's safety when we pull our trailers. Please help. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LONG BEACH, CA |
| VIN pattern | 5TDXK3DC5BSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |