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2011 Toyota SIENNA Visibility Problems, Complaints and Defects

Issue ID	885068
Internal NHTSA #	10428336
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	SIENNA
Model Year	2011
File date	29/09/11
Component	VISIBILITY
Product type code	VEHICLE
Description of the problem	I was out in the front porch near my garage around 7:30pm and my sienna was parked inside the garage. Suddenly a loud noise like an explosion of sort occurred that scared me pretty bad that prompted me to look inside the garage and i was shocked to see two large holes simultaneously on either side (left and right) of the rear windshield and the glass was slowly caving out and then shattered completely in (not spider-web like) slowly falling away into the trunk. After coming back to my senses from the initial shock, i called my insurance company to see if they had heard of such freak incidents to which they said 'yes'. They did mention to go to the dealer and since it is still brand new (less than 9 months old), the glass will be replaced under manufacturer warranty. I went to[xxx] in arlington, tx from whom i had purchased the van along with their dealer warranty on top of the manufacturer warranty and after their service manager looked at the non-existent windshield with some of the glass still hanging on to the edges, he said he cannot make a judgment as to whether it was a manufacturer's defect or vandalism since there is no way to know as the glass is not in the windshield anymore (??!!!). I told them that if the glass shatters, it will not be intact and yet they would not buy my argument. I called toyota corporate and they said unless the dealer makes the judgment, they cannot proceed with replacement of the windshield. I sincerely urge the nhtsa to inquire this incident since if it had occurred while driving, there would have been a serious risk of death or injury caused due to the sudden shock. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	25160
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	GRAND PRAIRIE, TX
VIN pattern	5TDKK3DC7BSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	FWD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3VWJP7AT4CM624769 WDCGG5GB4CF734666 ZFA25000001945160 2C3CDZBT4LH149030 2T2BBMCA8SC092400 KNEUP751236384220 1FM5K8B88EGA26650 XW8ZZZ5NZJG210171 2T2HZMDA3NC326113 3CZRZ1H37RM729103 1FTYR44E23PA01121 JTDKV123903183663

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2011 Toyota SIENNA Visibility Problems, Complaints and Defects, Recalls and Failures

2011 Toyota SIENNA Visibility Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?