| Issue ID | 1428376 |
| Internal NHTSA # | 11051178 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 15/02/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Recall on a sliding door not working/closing on a 2011 sienna, had to pay to have door repaired to close. The door working is part of a company recall with the sliding doors not working on 2011 siennas. Sliding door would not shut on the van. My daughter had to hold the door so that my family could get home. It was a major safety issue with the door, someone could have been hurt. We sent the invoice with the repair for the recall, we have waited for almost 9 weeks, and many calls to the company, and for the most part myself and my wife had to do the leg work to get this going by the company. This has been a frustrating experience, for one the safety issue for my family, considering the recall was over 1 year on this van is pretty ridiculous. And getting information about my case has been frustrating. It seems like toyota did not want to take any responsibility for the issues with the reimbursement, issues with communications with this, it has been a frustrating situation. Especially we have to keep this van, and the company is not taking responiablity to resolve the refund of the van door not opening. This is not right by this company doing this. |
| Vehicle Mileage at Failure | 98000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MONROEVILLE, PA |
| VIN pattern | 5TDDK3DC6BSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |