| Issue ID | 938206 |
| Internal NHTSA # | 10472832 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 27/06/12 |
| Component | TIRES |
| Product type code | VEHICLE |
| Description of the problem | We were infomed by toyota service that the tires are balding and need replacement. They informed us that this is a tire issue. We contacted firestone, and they informed us that there are issues with the sienna prematurely wearing out tires due to alignment issues with the design of the sienna. Firestone agreed to pay for half the cost of new tires. Toyota on the hand has given us the run around and is not taking ownership. We have found that through blogs there are customers that are replacing tires after less than a year of use (<15k miles). We have the entire thread of conversations and maintenance records that show that there is a problem with the design and manufacture of the vechicle's alignment as verified by toyota service and other repair shops. This is the 5th new car we have owned, and tires last at least 40k miles. Toyota should own up to this and inform customers that they will need to replace tires every 15k miles! |
| Vehicle Mileage at Failure | 13860 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SUN PRAIRIE, WI |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |