| Issue ID | 1004725 |
| Internal NHTSA # | 10536313 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 01/08/13 |
| Component | TIRES |
| Product type code | VEHICLE |
| Description of the problem | The tires on my van have excessive wear and need to be replaced after only 20,000 miles. I installed a hitch on the car myself shortly after purchasing the vehicle and used it to tow. I received a safety recall notice from toyota for my 2011 sienna awd minivan that reads "the tire and loading information placard does not state the correct vehicle capacity weight as the rated load for the combination of cargo and occupants. Incorrect information on the vehicle placard may lead to tire overloading and possibly cause tire failure, increasing the risk of a crash." it goes on to say "based upon this information toyota has determined that the following actions will bring your vehicle into compliance with the applicable requirements: replacement of the factory installed tires with new extra load tires." it also says "... The dealer will replace the tires and label/placard noted above at no charge to you." i spent over 90 minutes at the dealer and 20 minutes on the phone with toyota. They refused to honor their recall because the hitch on the car was an after-market hitch and not installed by toyota. I fail to understand why they are not honoring their recall and their offer to replace the tires simply because the hitch was not purchased through toyota. |
| Vehicle Mileage at Failure | 21000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WENATCHEE, WA |
| VIN pattern | 5TDDK3DC7BSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |