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2011 Toyota SIENNA Structure Body Problems, Complaints and Defects

Issue ID	886066
Internal NHTSA #	10429237
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	SIENNA
Model Year	2011
File date	01/09/11
Component	STRUCTURE:BODY
Product type code	VEHICLE
Description of the problem	Purchased our new 2011 sienna xle awd in july 2010, from koons toyota in westminster, md. In early september 2011, my wife complained of a bad odor in the van. On 09/10/11 i combed through the van, thinking that one of our children had spilled or dropped something that was causing the smell. Instead, i found that the floor of the van, under the carpets, was soaked throughout. I immediately called the dealer, and they picked up the van on 09/12/2011. The following day i received a call from the dealer's service advisor, who informed me that the problem was worse had been immediately apparent: water was actually pooling under the carpets. He also said their mechanics had spend all day on the problem and had not been able to determine how the water had seeped into the car, and that the next step was for a toyota regional specialist to look at the van, that week. A few days later, that happened, but that technician, too, was unable to solve the problem. As a result, the dealer essentially said it was my problem. I then called toyota usa hq and, too, my insurance company (usaa); with the former, i initiated a case/complaint, with the latter, a comprehensive claim. On september 22, i sent toyota hq a certified letter which, 1) requested that the company replace or buy back our van, and 2) gave notice that i was filing a lemon law complaint with the maryland attorney general's consumer protection affairs office. In the meantime, my comprehensive insurance covered the water remediation effort of carpet and materials replacement, notwithstanding the fact that the source of the water intrusion was never diagnosed. On 10/07/2011, i received notice from the dealer that the "repairs" (i. E., carpets, sound-deadener replaced, car "oxinated" (sp?), and detailed), but that the smell was still there. After one month no answer to why a new $40k van is soaked inside.
Vehicle Mileage at Failure
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	TOWSON, MD
VIN pattern	5TDDK3DC9BSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	AWD
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WBAHC110803512373 5TBBN441X3S376932 3N1AB6AP5CL782917 5NMJBCDE3SH504616 1FTFX1E55PKD66664 1HGEM1152YL123160 UU1DJF011VA155232 WBAHE110X0GE17464 JHHNCK1530K020496 1FTYR14U6XTA32942 1GYKPDRS3LZ125763 1HTLCVWM2JH551538

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2011 Toyota SIENNA Structure Body Problems, Complaints and Defects, Recalls and Failures

2011 Toyota SIENNA Structure Body Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?