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2011 Toyota SIENNA Structure Body Roof And Pillars Problems, Complaints and Defects

Issue ID	903171
Internal NHTSA #	10444983
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	SIENNA
Model Year	2011
File date	01/12/11
Component	STRUCTURE:BODY:ROOF AND PILLARS
Product type code	VEHICLE
Description of the problem	Roof rack detachment on highway: we have the toyota sienna oem roof rack cross bars installed when we purchased the vehicle, but never had actually attached anything to the cross bars. While driving down the highway, we heard a bang, looked in the mirror and saw my cross bar in the road. Immediately, pulled over and confirmed that the cross bar had in fact detached from our car and fell in the road behind us. The remaining cross bar was still on, but was cocked and the tightening mechanism was loose. Our concern: the special installation practice has been explained to me by the parts manager. Apparently, this new clamp design requires the user assure perpendicular alignment of the lower clamp plate to the roof rack, otherwise when you tighten the screw you can get a false tight sense, when the plate is cocked and not true. So, i see many things wrong with this design: (1) too much reliance on following proper installation to assure product is safely secured. (2) how tight is tight on the screw? No instructions provided? (3) excessive reliance on the owner to check this part for the life of the car - service manager says this must be intermittently tightened by the owner? Where is this in the service manual? (4) it also appears that toyota may have introduced this "easy to remove" design to appeal to those customers which complained on how long it takes to remove the earlier model roof racks (<2011), but in turn have compromised on quality and more importantly safety. (5) not only is this a unique design for the toyota lineup of cars, it is also a unique in the industry design, which has for many years now established a history of having positive locking and redundant installations for roof rack cross bars. I wrote letter, and toyota said our insurance covers such things, and for us to work with our dealer, rather than main company. Updated ivoq 03/20/12
Vehicle Mileage at Failure	14000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	COLUMBUS, IN
VIN pattern	5TDYK3DCXBSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	FWD
Transmission type	AUTO
Vehicle speed	75
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

LFMA8E2A2E0055604 1GBE4V1958F417440 LBELMBKB6FY610908 WDB2011221G064848 4JGFD8KB5NA833639 8A18SRDD4VL618467 3FAFP07116R122739 3HAMMAAR7AL184555 1HTSLABMXVH464253 WVWZZZAUZHW381293 1GNS6FKD0TR402330 WVWZZZ3CZHE177827

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2011 Toyota SIENNA Structure Body Roof And Pillars Problems, Complaints and Defects, Recalls and Failures

2011 Toyota SIENNA Structure Body Roof And Pillars Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?