| Issue ID | 970386 |
| Internal NHTSA # | 10503421 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 10/03/13 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEV |
| Product type code | VEHICLE |
| Description of the problem | The rear hatch struts blew causing the rear hatch to close automatically and forcibly. Luckily, only my husband was under the hatch at the time and could stop it from hurting someone. It would have seriously injured one of our children if they were under the hatch. It happened very suddenly and unexpectedly. There is an existing recall on older sienna vans to for the exact same issue. The design change does not seem to mitigate against the failure. We also see that other vehicles including other 2011 vans continue to have this problem. We are asking you to contact the company to discuss the recall with them and see if the recall is not mitigating the risk of this failure. I would not want a child (one of the reasons in purchasing a mini-van) get hurt with a hatch collapsing on them. |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALLISON PARK, PA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |