| Issue ID | 801535 |
| Internal NHTSA # | 10342813 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 11/07/10 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | We bought our first minivan - a toyota sienna xle 2011- barely two weeks ago from toyota laurel, md. The second day, the steering started to creak when making turns. Now, the trunk door has stopped working and the local new jersey dealership dch toyota is telling us it has been "bent". They are refusing to fix it or replace the vehicle and are telling us our insurance company needs to pay to fix it. The door is not damaged or dented/dinged in any way. It's perfectly fine, except it doesn't close anymore with the remote closing/opening buttons. We believe something is wrong with the electronics, or that the door was not correctly put in when the car was being manufactured. We have a child and would like to know what else is going to break down in this new car through no fault of our own. |
| Vehicle Mileage at Failure | 400 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BELLE MEAD, NJ |
| VIN pattern | 5TDYK3DCXBSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |