| Issue ID | 994792 |
| Internal NHTSA # | 10524607 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 12/05/11 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | when i hit the brakes around 60 mph i felt that the front wheels was shaken, vibrates and felt rough at the steering wheel and brake pedal. I took it to the dealer and they said that the rotors were rusty and warp because the heat. They cut the rotors. No charge. Now, i had the same problem with 23000 miles. Same excuse. The rotors were rusty and warp and they said they have to be cut and to replace the pads. Also, they said that the brake fluid needed to be change. $559. 00 was the charge. I had no choice. My life depends on the brake. My complaint is that there is a factory defect with these rotors and the brakes. I had so many cars in my life and i never had this problem of rotors been warp because overheating. Millions of cars runs every day at 65 mph and i don't hear that every 5,000 miles they have to cut the rotors because overheating. I believe this is a factory defects and that they should replace the rotors at no cost to me. Please, i need to know where i can file a formal complaint to toyota, since the dealer is trying to rip me off. |
| Vehicle Mileage at Failure | 7802 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BROOKLYN, NY |
| VIN pattern | 5TDYK3DC7BSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |