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2011 Toyota SIENNA Service Brakes Problems, Complaints and Defects

Issue ID	993713
Internal NHTSA #	10523879
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	SIENNA
Model Year	2011
File date	04/07/13
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	My second complaint to nhtsa - previous nhtsa # 10470305 this is the 3rd time in 2 years i have had issues with the brakes when i apply brakes, the pedal goes all the way to the floor and vehicle doesn't stop. I have requested my money back or replaced my current sienna with a new one as i have previously asked for when it happened in may of 2011 after driving 600 miles on a brand new vehicle and at around 20000 miles in 2012 when it happened again. I fear for the safety of my kids, my family, myself and others around me when i am driving. Toyota knows they are at fault yet they want me to take responsibility. Toyota refuses to help, they want to be given chances to fix it as they've tried twice already see previous complaint - i bought a brand new 2011 toyota sienna xle in may of 2011 from jay wolfe toyota in kansas city mo. After 1000 miles within less than a month, started having brake problems. When i press the brake, it was gliding, taking the paddle to the floor in order to stop the vehicle even at slow speeds. I was enroute to omaha for the weekend with my family and kids when i started having the brake problem. I took the vehicle back to the dealership and they took 4 days to check and determine it was air in the brake system. I am sure there was more to it but that is all they said and fixed. One person from corporate was there and told us and guaranteed that we should never see this problem again. Now less than a year after at 26000 miles started having same issues with brake. Now the dealership says there may be a leak in the brake system that may not have been look at before. I advised them due to safety of my family and my kids and others on the road, i am not taking this vehicle back and i requested to be replaced with another new vehicle since they are at fault by selling me a vehicle with a brake problem and by not fixing it right in the first place.
Vehicle Mileage at Failure	40000
Number of Occurences	3
Source of the issue	NHTSA WEB SITE
City and State	KANSAS CITY, MO
VIN pattern	5TDYK3DC5BSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	10
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1GNSKHKCXKR345650 JDAJ100G000510820 WAU2GAFC5GN163989 5J8TC2H68KL000551 1GCDSCDE3A8115830 JM1BL1V87C1680496 1F66F5KY4K0A23540 KMHE241CBFA046805 JTDKB20U857043176 1FMEU15H8RLB43980 WDC2049841F442024 WDD2050042R274343

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2011 Toyota SIENNA Service Brakes Problems, Complaints and Defects, Recalls and Failures

2011 Toyota SIENNA Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?