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2011 Toyota SIENNA Service Brakes Problems, Complaints and Defects

Issue ID	1239148
Internal NHTSA #	10790549
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	SIENNA
Model Year	2011
File date	14/11/15
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	I pulled into a relative's gravel driveway which has a very large parking area to the side. I pulled up to about two feet from their grassy area, got into position to back up into a parking space, stopped, and put my 2011 sienna into reverse, and as soon as i gently touched the excelerator to begin backing up the van sped forward at a high rate of speed crashing into and over an 8 inch railroad tie that had a steelbeam on top that separated the driveway from their yard. I had to slam both feet onto the brake to get it to stop which it finally did. I thought i had not put it in reverse but i looked at the gearshift and it was indeed in reverse. I jiggled the gearshift to make sure it was secured in the slot and it was. I then put it in park and sat there for a minute or two trying to gain composure trying to figure out what just happened, i was in shock as nothing like this has ever happened to me before. After that minute or two i decided i couldn't let the vehicle sit there and needed to move it. Scared, but i put it in reverse again, ready to pounce on the brakes with both feet and barely touching the excelerator i started moving in reverse. It was working fine then. I then got out to check for damage and the bumper on the driver's side was damaged from the impact. The airbag did not deploy, i was not hurt however had any of my relatives been in that area at that moment it could've resulted in an injury or fatality. I reported what happened to the local dealership where i bought it and then to toyota usa as instructed in the handbook. Now i'm reporting it here. Am awaiting contact supposedly within the next day or so to see what toyota intends to do with the sienna. I will not drive again it until the reason for this defect is found and fixed and damages repaired. The outcome will decide whether i will ever be a toyota customer again.
Vehicle Mileage at Failure	15600
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	YORK, PA
VIN pattern	5TDKK3DC9BSXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	1
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1GNSKHKCXKR345650 JDAJ100G000510820 WAU2GAFC5GN163989 5J8TC2H68KL000551 1GCDSCDE3A8115830 JM1BL1V87C1680496 1F66F5KY4K0A23540 KMHE241CBFA046805 JTDKB20U857043176 1FMEU15H8RLB43980 WDC2049841F442024 WDD2050042R274343

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2011 Toyota SIENNA Service Brakes Problems, Complaints and Defects, Recalls and Failures

2011 Toyota SIENNA Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?