| Issue ID | 820820 |
| Internal NHTSA # | 10359251 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 11/09/10 |
| Component | SERVICE BRAKES, HYDRAULIC |
| Product type code | VEHICLE |
| Description of the problem | Tl*the contact was driving a 2011 toyota sienna. While driving 20 mph attempting to apply the brake pedal, it extended to the floor; however, the vehicle did not stop. He continued to apply the brakes and eventually they started working properly. Two days later while driving the vehicle and depressing the brakes the warning lights illuminated. The vehicle was taken to the dealer who stated that there were fifteen error codes informing them to contact the manufacturers engineering department. The dealer informed her that there was a metal bracket that covered the brake sensor and when the brakes were depressed the sensor informed the computer to turn on the hydraulic brakes in order for the brakes to function normally. The metal bracket on the vehicle was damaged; therefore, the computer did not work properly. The manufacturer was contacted and advised the contact to take the vehicle back to the dealer since they were responsible for the repairs. The vehicle was returned to the dealer who exchanged back her old vehicle to her. The failure mileage was 3,900. |
| Vehicle Mileage at Failure | 3900 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | SUDBURY, MA |
| VIN pattern | 5TDKK3DCXBSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |