| Issue ID | 1563676 |
| Internal NHTSA # | 11207128 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 07/05/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | This vehicle has all wheel drive and uses an electromechanical coupler on the rear differential. It is very similar configuration to the toyota rav4 that uses a viscous coupler in the same location. My coupler has failed due to the front bearing failing. The vehicle is 8 years old and has about 95000 miles on it. Toyota has issued a technical service bulletin and provided extended warranty coverage for the bearing failure problem on the rav4. So far, they have refused to provide similar coverage for repairs on the awd sienna, even though the failure mode is identical. We first noticed the problem when the vehicle started making loud grinding noise from the rear axle while driving. It wasn't clear what the source of noise was, but after finding the service bulletin for the problem on the rav4, it became clear this same bearing failure was happening on the awd sienna's, so it was repaired. It was repaired before it failed catastrophically. It is hard to know what would have happened if the sound was ignored. Would the drive shaft sieze up? Engine stall? Transmission fail? Toyota does not sell this bearing for the sienna, they require the entire coupling to be replaced, with a list price over $1700, plus labor. This defective part should be subject of a recall and the repair performed on all awd sienna with the defective bearing configuration. |
| Vehicle Mileage at Failure | 95000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROCKVILLE, MD |
| VIN pattern | 5TDDK3DC0BSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |