| Issue ID | 886293 |
| Internal NHTSA # | 10429366 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 01/05/11 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Driver side power door is not opening on its own. With very few miles the door refused to open and close on its own power. As time progressed the door is now not functional in power mode. The van currently has 20000 miles. Dealer blamed customer for problem as the car was "too dusty". Dealer is going to attempt to fix under warranty but warned customer if the van is continually driven on gravel roads that the customer will need to wash the car after every dusty trip to ensure the doors do not fail again. The passenger power door is now starting to fail. It was never disclosed to customer that car cannot be driven on gravel or dusty roads. The customer must drive on gravel roads daily so the van is now all but useless for its intended purpose. Additionally the lack of the driver side sliding door to open is a safety concern for rear seat passengers. If the passenger door were to become damaged in an accident the rear occupants would be unable to safely exit the vehicle. *kb |
| Vehicle Mileage at Failure | 4000 |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SCRANTON, KS |
| VIN pattern | 5TDYK3DC9BSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |