| Issue ID | 841191 |
| Internal NHTSA # | 10379344 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 01/01/11 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Driver side power sliding door on 2011 toyota sienna repeatedly (but intermittently) jams upon opening -- happened almost immediately after purchased. Because the problem was not replicated by toyota service and no computer error code was registered, they were prohibited by toyota from attempting to solve the problem. This was despite that fact that i had phone video documenting the problem, a toyota salesperson observed the door jammed, and previous toyota technical service bulletins related to the sienna power sliding door problems (bo010-01). I was told that until enough people complain, toyota won't recognize that there is a problem and won't do anything about it. This is reminiscent of the toyota accelerator problem that they refused to address until they were forced to. |
| Vehicle Mileage at Failure | 250 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | VIRGINIA BEACH, VA |
| VIN pattern | 5TDYK3DC5BSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |