| Issue ID | 1329009 |
| Internal NHTSA # | 10918652 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2011 |
| File date | 27/07/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | We purchased a 7 passenger toyota sienna in 2011. We still have a loan on this vehicle. In or about the summer of 2016, we received a recall notice from toyota with the address and phone number listed above. Among other information, it states "until the remedy becomes available we recommend that you do not operate the vehicle with an occupant in the front passenger seat." in the faq, it stated, that toyota will provide a loaner vehicle for those customers with vehicles currently under recall. In another portion of the letter, it states that ca is in zone 1 and that our vehicle is in zone a of the recall, the most dangerous area with respect to the safety of the recall. When we contacted toyota for a loaner vehicle, they offered a 5 passenger toyota camry. They also stated we could have a 7 passenger sienna if we paid an additional $500 a month. We told them this was unacceptable as we purchased (and are still paying toyota for) a 7 passenger vehicle. We escalated this numerous times including to the bbb at which time they suddenly said this was a texas company and that they would not be offering any additional remedy. We would like a replacement vehicle at no extra charge. Please note that there is no timeline for the recall so they are saying indefinitely that we cannot use the car as they sold it to us. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WOODLAND HILLS, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |