| Issue ID | 1376886 |
| Internal NHTSA # | 10984623 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2010 |
| File date | 08/05/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Power sliding doors jammed in the closed (or partially open position) as the door cable got hung up in the sliding mechanism. Both doors of our vehicle are now affected. Driver side sliding door failed to open fully in jan 2017 - it opened about 4 inches and would stop. Passenger side sliding door failed to open at all in may 2017, it would move a fraction of an inch when trying to open and then get jammed. The van has seen moderate use, and the doors were opened with the automatic mechanism (used the button) over 99% of the time. The wear on the door opening mechanism was not caused by inappropriate manual opening. After the problem, in both cases the only way to be able to open the doors was to physically break the guide cables - which was done from outside of the vehicle. It is unlikely to be done from inside the vehicle due to how the person would need to stand and the strength they could generate, especially during an emergency event. Fix for the problem is over $1000 for each door. Remedy for me is that i cut the broken cables and we open the doors manually now. I believe there is a recall that covers this problem for 2004-2007 siennas, but has not been extended to cover the same model for years 2008-2010. Snippet of this is: certain 2004 to 2007 model year sienna vehicles extension of warranty coverage for power sliding door cable assembly this concerns the cable assembly, not the latch assembly. |
| Vehicle Mileage at Failure | 99500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ESSEX JCT, VT |
| VIN pattern | 5TDKK4CC4ASXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |