| Issue ID | 1248453 |
| Internal NHTSA # | 10816190 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2010 |
| File date | 11/07/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | My wife and daughter were traveling on our 2010 sienna on 07/11/2015 (sat) and the gears seized up when they were turning into a busy 4-lane road. In spite of complete loss of transmission, due to the sheer momentum of the vehicle, my wife was able to direct the vehicle to the right side of the road. When she called me, i arrived to see my daughter crying and standing on the side while my wife was trying to push the van further right with the help of an old couple who were extremely helpful. Luckily, my wife and daughter escaped with no injuries (except for a stiff neck and bad headache for a couple of days for my wife) but left with a life-long memories of this painful experience. After towing the vehicle to stevens creek toyota, i was told that that the transmission system had completely failed (metallic parts chipped and ground as per technician) and had to be replaced with an whooping bill of $6k. Considering that both of us are our working parents, we had to painfully swallow the cost of repair and move on with our lives until now when i had time during the end of year when i wanted toyota and all sienna owners to know about our ordeal and be cautioned about their vehicles. My biggest complaints: * we trust our family members lives in the hands of reputed vehicle manufactures such as toyota. When their vehicles do not live up to their reputation and cause mental/physical anguish, it is definitely disheartening. * i paid nearly $48k for this fully-loaded 2010 sienna xle limited. A complete transmission failure at 70k miles and $6k to replace the transmission is completely unacceptable and i feel ripped off! We really hope toyota get its act together and invest in improving the quality of critical systems of their vehicles. |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN JOSE, CA |
| VIN pattern | 5TDYK4CC3ASXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |