| Issue ID | 1393592 |
| Internal NHTSA # | 11006626 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2009 |
| File date | 15/07/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | My 2009 sienna no longer has side doors that are operational. On both side doors the sliding cable is broken and the cable assembly needs to be replaced. This is a known defect that for some unknown reason is not covered by toyota's warranty enhancement policy pol12-02, since although my sienna has only 110,000 miles it is not within the model years 2004 to 2007. There is no reasonable explanation why my 2009 sienna, which has the same cable defect as the 2004 to 2017 models, would not be subject to the warranty enhancement. The lack of warranty coverage leads to a dangerous situation as my passengers (two young daughters must exit the car through the trunk. Moreover, the condition prevents me from using the car as intended. I am the owner of 4 toyota vehicles and am very disappointed in the poor quality of my sienna. I have tried to convince the dealership (i met with penn toyota in ny) as well as toyota motor corporation (i spoke with pam g by phone) to remedy the situation but to no avail. |
| Vehicle Mileage at Failure | 110000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROSLYN, NY |
| VIN pattern | 5TDBK23C79SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |