| Issue ID | 1197364 |
| Internal NHTSA # | 10732522 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2009 |
| File date | 01/10/13 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Very upset and frustrated with our 2009 sienna issues. First, in 2013 was the snapped power door cable on the drivers' side rendering the door inoperable at first and now only manually operable. Received a quote to replace the door assembly with a price tag of over $1500. Had a big mixup with the dealership when we thought the repair was covered by toyota when, in fact, it wasn't. If the car were older it would have been covered. Then, to top it off, earlier this year, the passengers' side cable snapped too. So we now have two doors, that do not work, and a repair bill over $3000!!! I feel this is a safety issue as others have reported. What if there were an accident and my children were unable to get out of the car, or emergency personnel were unable to get in? Even the risk of pinched fingers in the manual door "slamming" is simply unacceptable to me. This is not what we had expected from toyota and we truly feel this should be remedied immediately at no cost to us. All of the hassle and worry and frustration simply to have the car work as it should has led me here, filling this complaint, in hopes that it can be addressed. Thank you. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WITTENBERG, WI |
| VIN pattern | 5TDZK23C89SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |