| Issue ID | 1257700 |
| Internal NHTSA # | 10823188 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2009 |
| File date | 04/03/15 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Car was parked on level land both times: damages door #1: upon entering the left rear slider door the cable snapped causing loud noises and a large cable to appear and whip around which could have hit one of my children. I was ready to repair it and took it to the dealership when they informed me of the outrageous cost to repair. Within a few months ... The next do happened ... Damaged door #2: months after witnessing the first door, my daughter and son and i were getting out of the vehicle when suddenly the care shook and sounded like glass was breaking aand before we knew it the cable was whipping around like a wild snake. It was crazy! I made an appointment with the dealership at this point because the doors do not open all the way. I was informed there was no recall and their were no other complaints logged. I see now i was misinformed. Needless to say the work was not completed because of the price to complete the work being too expensive. I am now left with a van/vehicle which will not be worth anything if i wanted to sell it or trade it in for another model. Also, i tried calling the manufacturer myself and they communicated to me they had done one recall on another vehicle i owned and will not help me on another one. This seems to be poor business practice. |
| Vehicle Mileage at Failure | 112108 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NEWTON, NH |
| VIN pattern | 5TDZK22C29SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |