| Issue ID | 735751 |
| Internal NHTSA # | 10281140 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2009 |
| File date | 19/08/09 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | Our automatic sliding door was opened but would not close. No amount of tugging, finessing, or cursing would make it shut. Children were stranded in phoenix heat in august because the vehicle was unsafe to drive with a door that could not be closed. There are many mentions of this exact problem on various blogs and all report difficulty in getting toyota to offer a solution that didn't cost $1-2k. Almost all owners reported the "fixed" doors to have failed in some way again with dealers refusing to cover the cost of the second (or third) fix. The failure had to do with the actuator that unlocks the "u" shaped striker assembly. It seems evident that the cable is either breaking, stretching, or that some solenoid is not doing its job. The outsome of our problem was that a second vehicle had to be obtained, children and their seats moved to the new vehicle and the van driven in an unsafe condition back to our house 10 miles away because the dealership was closed. To complicate this, the sienna was down to no gasoline and it was the driverside door that was stuck in open position which made it impossible to put fuel in the vehicle. What if this same scenario happened in the middle of the dessert here at a rest stop in 120-degree heat with no tow truck in 100 miles and no way to drive the van with children inside? This is not only possible, but likely. Our van has two (2) automatic doors and this problem has been reported by many people. Lastly, no one who reported the problem, reported the problem permanently fixed by anything the dealerships were able to do. For us, this first incident is probably covered by warranty, but how about future problems? The actuator issue is a design flaw. The fuel door behind sliding door makes it an inconvenient design flaw. That this is on a vehicle that transports children, makes the design flaw a serious safety concern. And that toyota is not addressing the problem in any substantial way just plain sucks! |
| Vehicle Mileage at Failure | 15000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GILBERT, AZ |
| VIN pattern | 5TDZK23C59SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |