| Issue ID | 1122376 |
| Internal NHTSA # | 10648502 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2008 |
| File date | 09/09/14 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | I pressed the button to open the automatic rear passenger sliding door to put in a shopping bag after leaving a store. The door open, then when i pressed to close the door, it started to close bumped and clanked and reopened and would not close. I had to drive the 16 miles home with the door open. I took it to chatham parkway toyota in savannah, ga who inspected it and had me retrieve it to take to a collision center for repair. They wouldn't touch it and told me to take it back to the dealer. I took it to savannah toyota who repaired it at a cost of over $1400 to replace the rear slider assembly and cable assembly. They also advised me that the rear main seal and sub oil pan gasket needed to be replaced, i checked online to see if this was a recall for any reason after hearing of that other's had experienced this problem. This is a documented problem with toyota with a warranty or recall for model years up to 2007. I called toyota on october 17th to ask about a reimbursement since the problem is still an existing one with my 2008. Obviously the problem has not been corrected or my van was built using prior years parts. They told me my van was not part of the warranty even though it is the exact same problem as previous years. They offered me $1000 that can be used on another repair which i will need to pay out of pocket then ask for reimbursement. I do need that to help pay the $2400 repair for the real main seal repair. The malfunctioning rear sliding door is a safety concern especially if there are children in the rear seats. Toyota needs to extend this warranty because they have not fixed this problem. I have grandchildren, and a child could unhook their seat belt with the door open and fall out in traffic. I was also exposed to a possible carjacking with no protection. Toyota need to take ownership of this for the safety of their loyal customers. |
| Vehicle Mileage at Failure | 72500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAVANNAH, GA |
| VIN pattern | 5TDZK22C08SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |