| Issue ID | 831058 |
| Internal NHTSA # | 10369033 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2008 |
| File date | 26/08/09 |
| Component | LATCHES/LOCKS/LINKAGES |
| Product type code | VEHICLE |
| Description of the problem | Sliding doors failed. Less than one year old at 34,9k miles, brought to dealer indicating both doors intermittently partially open or close during power operation. Dealer found both rear latches were not holding and were replaced. Two weeks later, at 35,2 miles problem has reoccurred and dealer cannot duplicate problem. Another 2 weeks later at 35,3k miles, late sunday night 60 miles from home, the passenger door get stuck open in a rest area. We spend an hour fussing with the door and finally forced it shut, and drove the 60 mileshome with fingers crossed and 2 kids in the car, hoping that we have not caused a problem forcing it shut and it would not fly open on the rest of the trip. Another trip to the dealer, and they state they cannot duplicate the problem we then deferred to routine manual operation. The problem continues, and we have to open or close by forcing them. Usually, the passenger cannot let themself out, it must be opened by someone using the handle outside of the car. At 53,2k miles we can no longer manage with the malfunction. There are two weeks left on the warranty of the previous repair. Dealer states we will need to take the car to a body shop for a re-alignment at our own expense. Not having the funds to do so,we continue to deal with the problem. Finally we take it to a different dealer for a second opinion. Surprise-the latches need to be replaced. The one door is so bad the front & rear latches must be replaced at my cost of $800! We need at least one door to work so we'll do it. The other door needs it too at add'l $, as well as a visit to the body shop for 'realignment', but can't afford it. Meanwhile-the original dealer should have replaced this part at 53,2k miles when it was covered, but ithey sent us packing. No faith that this $800 repair will fix it. 3 sets of latches in 3 years? They need to identify the problem and do right by customers. This is our 6th and last toyota. Maybe a death related incident will help. |
| Vehicle Mileage at Failure | 34989 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MONTGOMERY, NY |
| VIN pattern | 5TDZK23C98SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |