| Issue ID | 750541 |
| Internal NHTSA # | 10294840 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2008 |
| File date | 08/07/08 |
| Component | LATCHES/LOCKS/LINKAGES |
| Product type code | VEHICLE |
| Description of the problem | Our 2004 sienna xle electric sliding passenger door stopped working 1 1/2 years ago. We can manually open/close it, but it is very difficult because the motor is still connected and resists us moving it. The motor may complete the closing process... You can hear it working. If not securely latched shut it will fly open and close even though it is so difficult to manually move it. We have had it stuck open once during the past year and a half. When i brought it up to the dealership they said that they had never had anyone with an electric door problem. I went home and found hundreds of complaints. Unfortunately, with younger kids it is a problem dropping them/picking up from school because that is the side we must use to follow school procedure for safety reasons. The dealership said it would cost $1500 to fix the door because the entire motor would need to be replaced since the cable is not a separate piece. We are very frustrated. Since then i have been taking the van somewhere else for oil changes, tires.... They said they see people with these vans having electric door problems quite often on the toyota. Before the van i had a camry and had no problems. Now i have had numerous recalls... One that i personally had a problem with. I consider this issue more of a safety issue than most other recalls we've had. With customer service like i have experienced and all the problems i won't be getting another toyota. Why isn't toyota addressing these issues when there are soooo many? |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SHOREVIEW, MN |
| VIN pattern | 5TDZA22C44SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
| Dealer's ZIP code |