| Issue ID | 1400990 |
| Internal NHTSA # | 11015851 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2008 |
| File date | 17/07/17 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Defective oil cooling hose ruptured suddenly when parked, spilling oil in grocery store parking lot and leaving the family stranded. We had to tow car to capitol toyota in san jose. The car started leaking oil on the way to the grocery store as evidenced by a trail of oil leading up to parking lot. The car has now been at capitol toyota since 7/17 (about 4 weeks) with no eta for new improved metal replacement hose. The service department at capitol toyota admitted this is a design defect. Apparently the better replacement hose is on national back order, again with no eta, and so no line of sight on when the car will be fixed. In the mean time my wife has no car to drive, and toyota refuses to supply a loaner. I have escalated this with toyota head quarters and they also will not provide a loaner. This situation is very frustrating, as the car is at the dealer, and no timeline for when the part will come in and repair will be done. I have never experienced this sort of situation before, with the many cars i've owned in the past. |
| Vehicle Mileage at Failure | 59000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN JOSE, CA |
| VIN pattern | 5TDBK22CX8SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |