| Issue ID | 1112325 |
| Internal NHTSA # | 10637545 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2007 |
| File date | 18/09/14 |
| Component | STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2007 toyota sienna. The contact noticed that the manufacturer issued a customer support program regarding the sliding door connector being replaced due to power failure. The dealer stated that it was not a safety defect and the cable could not be replaced for free unless it was actually fractured. Afterwards, when the contact attempted to open the sliding door, the cable suddenly disconnected, snapped backwards, and injured the contact's child's face. The contact notified the dealer and was informed that they would repair the cable assembly for free, but would not be able to repair the other door because it had not fractured. The manufacturer was notified of the failure. The vin was unavailable. The approximate failure mileage was 100,000. |
| Vehicle Mileage at Failure | 100000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | ARLINGTON, VA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |