| Issue ID | 770149 |
| Internal NHTSA # | 10314117 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2007 |
| File date | 19/02/10 |
| Component | SERVICE BRAKES, HYDRAULIC |
| Product type code | VEHICLE |
| Description of the problem | My brake master cylinder has had to be replaced 4 times in the last 2. 5 years. I was terrified when my brakes would not my brake pedal went all the way down to the floor. Since i am a disabled driver who cannot transfer in and out of my wheelchair on my own made it extremely worse! The first time the van had 5000 mi on it. The second time with within 25 mi and a day after i picked it up from the dealership! The dealership cover it under my warranty for the first 2 times in may of '08. Now that it happened again. I was told that it was not covered under my warranty because my van was modified, but it ha 24,000 mi and 2. 5 year old. The brake master cylinder was not tampered with during the conversion process and is a toyota part. There was an investigation done to find out who was at fault. It was determined that toyota's part was defective but the dealership still refuse to warranty it! The dealerships are unwilling to even help us find a solution. Now i'm forced pay 1000. 00+ to fix it when it should be cover under warranty. I am forced to fix it because it's my only means of transportation! My family and i are extremely upset with the service and difficulties we are receiving. I would think that if the problem is not toyota's fault, then should go the extra mile to help resolve it instead of leaving their customers out in the cold! Terrible way to do business! |
| Vehicle Mileage at Failure | 24000 |
| Number of Occurences | 4 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALBUQUERQUE, NM |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |