| Issue ID | 1002703 |
| Internal NHTSA # | 10534986 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2007 |
| File date | 12/06/12 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | June 12, 2012, odometer 45,000 miles, 2 hours from home, drivers side manual door would not close and latch shut. Called nashua, nh toyota dealership, told lots of problems with doors, need to make appointment, average repair over $1,000. Took to my regular mechanic and problem temporarily fixed for $244. 80(latch assy seized up. Remove, lube, reinstall. If repair doesn't last, new part needed. Cost for part only, $570. 23, plus labor). July 2013, odometer 65,000 miles, same door not latching again, door slides open during acceleration. Called toyota dealership in nashua, nh, told door not covered under "latch assembly extended warranty" because door is manual. Have made appointment with my regular mechanic again to see what can be done to fix problem. My vehicle has 2 sliding doors, drivers side is manual, passenger side is automatic. However, the manual door has a motor and latch assembly to pull the door in and latch it after it's been slid closed. This function is not working properly. The extended warranty i received from toyota in july 2012 states " this warranty extension is for your rear sliding door latch assemblies for a period of 9 years from the vehicles date of first use or 120,000 miles whichever comes first". There is no mention the door must be an automatic door. I believe toyota is trying to limit how many warranty fixes they do by giving customers incorrect information. I'm also beginning to have problems with the passenger side automatic door not closing. However i can only afford the time and money for one fix at a time. There are huge safety issues here and toyota should be held responsible. |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | AMHERST, NH |
| VIN pattern | 5TDZK23C07SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |