| Issue ID | 1404403 |
| Internal NHTSA # | 11020584 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2006 |
| File date | 19/08/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I took my toyota 2006 sienna in to the local dealer on 9/3/16 to have the spare tire cable replaced under warranty after receiving a letter from toyota. I asked the service advisor if the van had any other recalls or warranty through toyota. I was told yes for the rear lift gate struts but parts would have to be ordered. I asked about the melting dashboards since my father had seen it on the news and the van was on the list; even though as with the lift gate, i did not receive a letter from toyota. I asked for the dashboard parts to be ordered at the same time the lift gate parts were ordered. The service advisor told me that the dashboard did not apply to my van. I went to the dealer, asked for the dashboard and was told no on 9/3/16. I drove the van on august 19, 2017 and left it parked in a parking lot for 15 minutes. When i returned i had a melting dash! It was all gooey and sticky to the touch. It was shining like it was coated in grease or oil. The glare reflected in the windshield and i could not see. I was only 4 miles from home and i crawled on the edge of the road with the window open. I called toyota when i got home and filed a case when them. I was told the extended warranty had expired, so they would not help with the replacement of the dashboard. I went to the dealer on 8/22/17, where i had asked for the dashboard back on 9/3/16 and was told they sided with toyota, they would not even order it unless i paid in advance. I asked this second service advisor to look at the dash and confirm it was the melting dashboard problem. He did confirm it. I asked him how it was possible to have just gotten sticky on 8/19/17. He told me that if it was not sticky when i asked for the replacement, according to instructions from toyota, this is why the dealer did not order it. It would cost me over $2000 for a replacement dash! |
| Vehicle Mileage at Failure | 44000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ARCHDALE, NC |
| VIN pattern | 5TDZA22C76SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |