| Issue ID | 719589 |
| Internal NHTSA # | 10264986 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2006 |
| File date | 20/03/09 |
| Component | TIRES |
| Product type code | VEHICLE |
| Description of the problem | I contacted toyota customer service on 01/16/2007 (file #200701190685) about vehicle defects of my newly purchased 2006 toyota sienna but didn't receive any response except the notice of reception of my complain. Problem: run on low tire pressure (22 psi instead of indicated 35 psi) for one year from the time i purchased this vehicle from the dealer till that i found out the problem. Reason: the dealer (universal toyota san antonio) admitted that they needed to lower the tire pressure of the vehicle during transportation from factory to dealership but someone forgot to set it back before it was handed out to customer. The maintenance dealership (cavender san antonio) also didn't do their job to check the tire pressure until one year later i asked them to do so. Toyota solution for this problem: the manager of cavender san antonio promised to give me a free tank of gas and a free maintenance next time. I accepted. However, i asked the dealership to replace the four tires because they were damaged, but they didn't agree, arguing that even under low pressure, these tires should be fine. Consequences: three of four tires on this vehicle were deflated on highway in less than one year (3/22/2008, 9/6/2008, 3/20/2009). The last tire deflation was terrible and almost caused five lives on the vehicle because it was sudden and the vehicle was lost of control. The tire pressure alert didn't even light up at the beginning. After this accident, i decided that i can't take any chance with these tires and replaced all four tires. I kept all these receipts. My requests: compensate the cost of these tires, the damage to my vehicle and toyota's neglect for so long until it became a big problem. |
| Vehicle Mileage at Failure | 41000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MISSISSIPPI STATE, MS |
| VIN pattern | 5TDZA23C46SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |