| Issue ID | 956996 |
| Internal NHTSA # | 10490443 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2006 |
| File date | 12/06/12 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Toyota announced a customer support program (csp) which will extend the warranty coverage rear sliding door latch assemblies - for certain 2004-2010my sienna vehicles the warranty coverage for the rear sliding door latch assemblies will be extended to 9 years from the date-of-first-use or 120,000 miles (whichever occurs first). Took the van to eddy's toyota, wichita ks on tues. 6th nov. 2012 for correction of the problem as outlined in the letter. The service department want to charge $476 to fix the problem. Since it is only a sporadic problem it was declined. My wife & i do not understand the refusal of eddy's toyota to honor the warranty. Our family has 4 toyota vehicles so we are very disappointed in eddy's toyota treatment. My wife & i were with 2 salesmen, [xxx] and like us, were at a loss to understand this requested charge. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 38000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HALSTEAD, KS |
| VIN pattern | 5TDZA23C86SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |