| Issue ID | 1287745 |
| Internal NHTSA # | 10872282 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2006 |
| File date | 17/05/16 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | I have a 2006 toyota sienna xle. There is a recall ssc-c80. The recall service was performed by a dealership on 01/09/2009. Everything had been fine since then. On 05/17/2016 i went to fremont toyota for another service. They checked my van and perform the same recall service (ssc-c80) without notifying me. Now the back hatch won't close automatically (via button). It must be closed manually. I went to fremont toyota and was told that i have to replace the motor for $$$$. I notice that there is another (same) complaint (10355452) that the new struts (68905-ae015) are too strong for existing hatchback motor. I think that the old struts were perfect (was put on in 2009) to match with the existing motor. I even asked the dealer to reverse the work to put the old struts back as i never had a problem since 2009 and i never asked the dealer to perform the service. They refused. Now i end up with a malfunction back hatch, which has to be closed manually. I want to either get the old struts back, or they should solve the problem free of charge. |
| Vehicle Mileage at Failure | 104917 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | REDWOOD CITY, CA |
| VIN pattern | 5TDZA22C76SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |