| Issue ID | 963608 |
| Internal NHTSA # | 10496890 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2006 |
| File date | 24/05/12 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Air bag light turned on at 78,080 miles. Took it to dealer and was told the passenger side air bag and floor harness needed replacement. Repair was quoted at around $1500. 00. After discussions with dealer and trying to get an explanation as to why an air bag would need replacement with just normal operation of the vehicle, my dealer was able to get the parts covered by toyota and i paid for labor $861. 00. In january 2013, the air bag light turned on again at 84,132 miles. Took it to the dealer and was told the driver side air bag needed replacement and the harness could be fixed. My dealership offered me the same deal as toyota would pay for the parts and me the labor $796. 00. I had my car fixed because i did not want to compromise my and my family safety but had every intention by then to file a complaint with toyota which i did on january 24, 2013. I told them i should not be responsible for any of the costs of the repairs; faulty air bags should be the responsibility of the manufacturer. I also told them i did not understand why there was no recall on those air bags after everything i read online. Toyota researched my case, talked with my dealership and after 3-4 conversations in about 1 week period, my claim was denied. They took no responsibility, reminded me that they had already provided the parts (because i was a good customer at my dealership) and offered me $500. 00 towards my next car purchase should i be in the market for a new car in the next one to two years! Funny!! As there will never be another toyota in my driveway. |
| Vehicle Mileage at Failure | 78080 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHOENIX, AZ |
| VIN pattern | 5TDZA22C86SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |