| Issue ID | 833244 |
| Internal NHTSA # | 10370864 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2006 |
| File date | 01/12/10 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | I own a 2006 sienna with 90k+ miles, i'm out of warranty, although i have platinum extended warranty my repair was not totally covered. I took my van in to dealer because my airbag light was flashing, after diagnosed i was told 1 of the seat airbags was bad and also the entire airbag wire harness was bad. Service manager at dealer contacted toyota headquarters to help me out, which he did, they will pay for parts and i will pay for repair, $1327. I contacted toyota headquarters myself, i was told that in fact my airbag system was defective and that since i was out of warranty, them paying for the parts was the best they could do. I was then contacted by a toyota parts specialist who advised me that the wire harness for my van was on order, expected to arrive at the repairing dealer approximately 12/15. The repairing dealer contacted me as well and told me that the wire harness was placed on order expected to arrive on 12/15, and that they had put in as a rush. On 12/15 the same toyota parts specialist left me a voicemail on my cellphone advising me that in fact the part (wire harness) showed as shipped to dealer in their database, however this was not accurate he said "the part (wire harness) has not been even manufactured yet". Although toyota has put me on a rental car, it is very concerning to me and my family that toyota has not been able to come up with a fix involving a safety issue, with a malfunctioning wire harness the airbags are inoperable. I think that toyota shouldn't be bragging about safety and security as in my case, they have a malfunctioning part which has never been used and cannot be used, worst yet they can't fix. |
| Vehicle Mileage at Failure | 90000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LOS ANGELES, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |