| Issue ID | 1007137 |
| Internal NHTSA # | 10537960 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2005 |
| File date | 27/12/07 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I first experience issue with the doors closing but not smoothly and the dealer at the time was where i purchased the vehicle and they said there was nothing wrong but i would occassionally have to tug on teh door latch 5-7 times very forcefully in order for the door to disengage and start to open. I switched to a toyota dealer within 5 miles of my home and had my car in for regular service several times i requested the side sliding doors checked because the driver side had more frequent occurance of not opening unless tugging very forcefully on the latch and then once it started to open it made a creaking sound that i explained as sounding like a strained metal wire. I asked if there were any issues with door mechanisms or motors etc as i had not received any type of recall notice, etc. I was told on 3 seperate occassions that the doors were in working order . On 7/16/13. I brought car to dealership to diagnoase service eng light that came on and indicated sliding doors were making odd noises and seemed to have difficulty closing completely. The dealer called the next day and indicated a cost $5k for repairs. I inquired about the sliding doors and was told by the phone rep that there was no documentation of a door problem and i explained that i have been experiencing issues with the sliding doors on both sides and it was supposed to be checked. I was asked to hold and then was told the doors were checked and had no issue. That was a lie. I left for vacation on 7/19 and returned on 8/7 without my sienna. The day i got back the passenger sliding door opened but but would not close i hit the button to close i heard the motor for the door but it didn't move. I found a peice of black plastic on the ground and a metal cable hanging from the side of the car. I was not informed of recal/extended coverage for the sliding doors i would have demanded replacement! |
| Vehicle Mileage at Failure | 30000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BURLINGTON, CT |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |