| Issue ID | 799303 |
| Internal NHTSA # | 10340906 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2005 |
| File date | 21/06/10 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | This complaint is in regard to toyota recall 08v-244, which replaces the struts on the back door hatch. The dealership, fred anderson toyota of raleigh, informed me of the recall and recommended that the struts be replaced. Unfortunately, once the new struts were in place the door would no longer close properly. The dealership informed me that the motor was too weak to work with the new struts and that i would have to pay for a new motor. I have found on edmonds. Com that this is a common problem. It is evident that toyota did not consider the impact of the new struts on the motor. Consumers should be made aware that allowing toyota to replace these struts per the recall will render the back door inoperable. Toyota should revise this recall so that new struts will be used that actually work with the existing motor or installation of a new motor that will work with the new struts should be covered. An additional safety concern is that the new struts are too powerful. The back door shoots up like a rocket. This may be caused b/c the existing motor is too weak to offer any resistance. I am afraid that the door will cause damage to property or another person b/c it opens up much too fast and much too hard. |
| Vehicle Mileage at Failure | 72743 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | APEX, NC |
| VIN pattern | 5TDZA22C65SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |