| Issue ID | 924700 |
| Internal NHTSA # | 10462621 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2005 |
| File date | 01/04/12 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | The vehicle was taken to a toyota dealer to correct a possible steering defect, as prescribed by a letter received from toyota motors in march 2012. While in the custody of the dealership the struts for the rear lift gate were replaced in response to a 2008 recall issued by toyota, but never communicated to the owner. The struts that were installed were not the correct ones, and when the correct parts were received the vehicle was returned to the dealer for replacement. The rear lift gate has not functioned correctly since the installation, even though it did prior to that time. After several additional attempts to correct the problem, the dealer said the malfunction was coincidental. I then contacted toyota, and the dealer's customer relations representative. The customer representative had the assistant service manager contact me and had their master mechanic review the situation. He determined that the new struts that were installed were "stiffer" than the original struts, and that the motor on the lift gate did not have sufficient power to operate the lift gate. The dealer is supposed to contact toyota for a resolution, that he states could result in my being responsible for replacing all or part of the motor. I am not sure why i should be liable for any of the cost to replace the defective struts, to return them to normal operation |
| Vehicle Mileage at Failure | 100000 |
| Number of Occurences | |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | SPRING BRANCH, TX |
| VIN pattern | 5TDZA22CX5SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |