| Issue ID | 850967 |
| Internal NHTSA # | 10393023 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2005 |
| File date | 10/03/11 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | The drivers side door mount has failed. It "clunks" as it opens. This is a factory defect the manufacturer is aware of. Toyota issued a "warranty enhancement" offering to fix the problem if the failure occurred prior to 5yrs/100,000 miles. The failure of the mount could result in injury as the door will begin swinging freely. We were told that our door replacement wouldn't be covered because we'd had our car for 5 yrs, 6 mos. Finally, i was able to get toyota to cover the parts, but not the labor. Why would there be any limit on the repair of a factory defect? Driving with the door as they installed it isn't safe but to have the door replaced is cost prohibitive, especially when you consider it was made this way and we did absolutely nothing to cause the failure, nor could any maintenance have prevented it. It was a defect that was caused by the manufacturer, for which they now refuse to take full responsibility. |
| Vehicle Mileage at Failure | 59200 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHOENIX, AZ |
| VIN pattern | 5TDZA23C05SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |